Policy

Drop Metal is dedicated to delivering high quality unique metal creations. We do custom work and we would be glad to work with you.

Payment

Currently, we only accept payment via Paypal over the internet, we think it is the easiest and safest way for everyone. If Paypal is causing you trouble, please email us and we can work out an alternative form of payment. If you are purchasing at a show, we can accept any form of credit or debit card using Square.

Custom Commission Work

If you are interested in a custom piece, please email us at info@dropmetal.com with a description of the desired project or idea, a timeline of your need by date, and general budget for your project.

Once project mockups are completed a 50% deposit is due to start work. After we have finished, we will send you final photos of your completed project. The remaining amount of the total is due before we will package for shipping or at the time of delivery. Please let us know before hand if this will be a problem.

Shipping

All orders will be sent as quickly as possible. However, please allow a few days for processing. We ship primarily through the Postal Service using First Class or Priority Two Day Mail. Orders are shipped out Monday – Friday. All of our larger items will ship by UPS.

If you wish to upgrade shipping please send us a message previous to purchasing so we can adjust shipping charges accordingly.

We do ship internationally. Due to size of some metal letters and other items, please send a message regarding the purchase of a letter and your location so we can calculate shipping charges. Thanks for your understanding on International Shipping. All international shipping is shipped by UPS.

We will send you an e-mail as soon as your item has been shipped.

Refunds and Exchanges

Please examine the product photos carefully. We do our very best to photograph the products as true as possible, although lighting and computer monitors vary. If you are unsatisfied with the outcome of your custom product, please let us know prior to purchase so that we can work something out. All sales are final – your purchase constitutes your approval of the photos included in the listing or email. If you have any questions, please do not hesitate to contact us and we’ll be happy to answer any concerns you may have.

Our products are handmade, not factory made in some other country. For this reason there are minor imperfections and differences that make our products unique. There are especially differences in distress, rust, and overall finish- no two pieces can ever be exactly alike. We are firm believers in Wabi-sabi aesthetics (the art centered on the acceptance of imperfections). All sales are final on custom work.

Additional Policies

We reserve the right to pass on any project that does not seem within our scope of expertise.

We do not install signs for liability reasons. Once we deliver or ship your sign it is your property. We suggest a licensed and insured signage installer install our signs.

Waiver and Release. The customer is to release and forever discharge or hold harmless Drop Metal and its successors and assigns from any and all liability, claims, and demands of whatever kind or nature, either in law or in equity, which arise or may hereafter arise from products produced by Drop Metal. The customer understands and acknowledges that this release discharges Drop Metal from any liability or claim that the customer may have against Drop Metal with respect to bodily injury, personal injury, illness, death, or property damage that may result from Drop Metal products. It is also understands that Drop Metal does not assume any responsibility for or obligation to provide financial assistance or other assistance, including but not limited to medical, health or disability insurance in the event of injury, illness, death or property damage.

Assumption of Risk. The customer understands that Drop Metal products are artistic products and therefore have no guarantee of any sort. We create these products to the best of our abilities but have no guarantee written or implied on the quality of these products offered.  As the customer, you hereby expressly assume the risk of injury or harm involved with these products and release Drop Metal from all liability for injury, illness, death or property damage resulting from the use of Drop Metal products.

FAQs

We love doing custom work and are always open to new and unique projects . Please send us an email and we will be happy to work on a custom order for you.

Please note that these pieces are made out of mild steel and that they will rust or continue to rust if not properly maintained. While some people enjoy watching their metal work naturally rust over time, it is suggested that you coat your piece every few seasons to prevent additional rusting, especially if it will be outside.

Rust is a completely natural process. Temperature, Humidity, Acidity, Sunlight, Salt, Length of exposure, etc, are all a combination of factors that affect the rust outcome and unique finish to our products. No two rust finishes can ever be the same. We work hard to try to achieve the look that you are after, but please bear in mind that most of rust process is out of our control and completely in the hands of Mother Nature, which is what makes each piece 100% unique.

All of our products are 100% recyclable.

Filed Under:
Drop Metal Linked In Drop Metal Twitter Drop Metal Facebook Drop Metal RSS Drop Metal Etsy